Refund Policy

Last updated: September 26, 2026

LiabilityScore™ is a digital product. No physical items are exchanged.

What can be purchased

There are two kinds of purchase, and they are refunded differently:

A one-time Deep Report — a single payment that unlocks the full analysis of one specific report.
A Pro subscription — billed monthly or annually, and it includes the full analysis on every scan while it is active.

One-time Deep Report purchases

A refund of a Deep Report purchase removes the unlocked content from that report. The report itself, its score, and its flagged clauses remain in your scan history; the additional content the payment unlocked is withdrawn when the payment is returned. Other reports, and any subscription you hold, are unaffected.

Subscriptions

Cancelling is not the same as requesting a refund. A cancelled subscription keeps its access until the end of the billing period already paid for, and is not charged again. A refunded subscription payment ends access at the time the refund is issued and returns the account to the Free plan.

Conditions

Refunds are issued at our sole discretion. We will tell you the outcome either way.

Chargebacks

If a payment is reversed through your bank or card issuer rather than by us, the access that payment provided is withdrawn in the same way as a refund. If you think something has gone wrong with a charge, contacting us first is faster and leaves your access intact while we look at it.

How to request a refund

Email support@liabilityscore.com from the address on your account, and say which purchase you mean — for a Deep Report, the report's ID is the most useful thing to include. We will respond within 5 business days.

How the money comes back

Approved refunds are returned to the original payment method. Allow 5–10 business days for it to appear, depending on your bank or card issuer. We cannot change that timing.